Recovery Steps (continued)
4) Set up the new account on the computer
Once you have been provided the new password for each of the email addresses backed up in the previous steps, you must create new accounts in Microsoft Outlook for each of the email addresses.
View online, or download and print this handy guide to setting up email accounts in Microsoft Outlook:
Although it is written for Outlook 2010, it’s very similar for newer versions of Microsoft Outlook – plus it has all of the key information you will need.
Do not, under any circumstances, enter your new password into the old Microsoft Outlook account that you modified in Step #1. Doing so will erase the contents of the backup Mail File that you just created! Also, do not update any of your mobile devices at this time either!
You will start receiving email into this new Inbox as soon as we release them from the holding area.
After the Account has been created…
Once the new account has been set up, the old account may ask you to provide a user id and password to log in somewhere. Should that happen, simply click “Cancel” until it goes away. To stop it from prompting you completely, follow these steps:
In Microsoft Outlook 2010 or newer:
- Click on “Send / Receive”.
- Locate the option “Send/Receive Groups” and click on it.
- Choose “Define Send/Receive Groups…”.
- Highlight the group called “All Accounts” and click the Edit button.
- Click on the Account to select it.
- Look for the account to have the special “BACKUP” folder under the Folder Options. If it does not, you probably highlighted the wrong one.
- Uncheck the “Include the selected account in this group” setting (and make sure again that the account has the right folder structure – the “BACKUP” one):
- Click OK.
- Click Close.
You may have to close Outlook and reopen it in order for the prompting to stop completely.
Setting your new account as the default
Once your new account is set up it will receive all new email coming in from the internet. However, Outlook still thinks the “BACKUP” account is the one where you do all your work. This is not what you want. You need to tell Outlook where your “good” account is.
NOTE: If you have multiple accounts set up in your Outlook, you have to decide and choose only one account that will become the “Default” account for sending mail. Make the following changes to that account only:
- Click on File, Account Settings, Account Settings.
- A list of your accounts will appear on the “E-Mail” tab.
- Choose an email account to be the default one for sending and receiving email.
- Click the “Set as default” button:
The circle with a checkmark will move to the email account you selected. - Click “Close”.
- Click on File, Options.
- Click on Advanced.
- Look for the option to the right that says “Start Outlook in this folder”:
- Click “Browse…”.
- Locate the “Inbox” folder of the email account you just finished setting as the default, and click on it:
- Click “OK”.
- Click “OK”.
Now your default email account has been selected and Outlook will always start by showing you that Inbox when it starts up.
Restoring email from the “BACKUP”
Once we have verified that mail is flowing normally, we will send out instructions to guide you through the final recovery steps necessary to merge the “BACKUP” Mail File into the new mailbox.